I consider myself to be pretty techy. I generally have no problem troubleshooting things on my own but I have an example I was reminded of when you were talking about your camera woes. One time I was having trouble reconnecting my Chromecast after an update. I spent FOUR hours trying to figure it out. I was on chat with support from Google, contacting my internet provider, contacting the manufacturer of my router, googling and then trying what felt like a hundred different fixes. I was told there was something wrong with a setting on my router, a setting I couldn't seem to find in my Gateway. After all that, I thought, maybe I'll just try connecting to my other network. And boom, problem solved. Turned out, when I first bought it somehow was only 2.4ghz compatible but somehow, it was no longer so it needed to be connected to my 5.0ghz network. I felt so stupid wondering why I couldn't have just thought that up the first time and saved myself four hours of frustration. Sometimes, I like to just chalk it up to technology having a mind of its own.