In Plain English, Please in Life After 60

I am a computer nerd, (Tech) by choice. I do speak geek. So I know that cache is pronounced cash. When talking to my fellow geeks, we understand each other. But add a non-geek to the mix and it all goes to heck in a hand basket.
Part of my job is trouble shooting. I take what the operator of the computer tells me is going on, or the symptoms and then deduce from that what the problem may be. And some days it is a real challenge to understand.
My computer will not work: Does that mean it will not take out the trash? No, I can’t get on the internet. Ah, different issue all together. What site are your trying to access? Can you access another site?
All these are important things to know. My computer will not come on: Is it plugged in? You would be surprised at the number of times this actually happens. If it is plugged in is the power button showing a green hue? No, it is black. Then try turning on the power!
Well it was on last night when I left. Well guess what, it ain’t on now, press the power button and turn it back on.
And so my day begins…resetting email passwords is a common request. I logged in an hour ago and now it says incorrect password. Cap locks on? Num locks on? (are you dyslexic or just stupid?) (that was both a rhetorical question and only in my mind :) ) Okay I will reset your password, what would you like it to be? “Capital Timat123” Okay I have reset it to Capital Timat123. What do you mean it won’t let you in? Are you typing the password like you gave it to me? Yes, “Capital Tim the at sign 123.” Uh, no. You said “Capital Timat123”
The next time I will reset the password to “incorrect” and let them chose their own after they sign in. But I love my job!