On the Job in QUOTIDIEN
- Jan. 21, 2016, 12:12 p.m.
- |
- Public
I am loving this job. The official title is: Customer Qualification Specialist. In short, when an order is placed for a CPAP (my dept), I make sure we’ve got the correct insurance on file. I make sure we have all the qualified documents such as RX , sleep studies with the correct info, face2face/office visit notes with specific identifying markers, and proper sleep studies.
When I’m missing documents, I fax God and everyone until I get what I need. Some insurances are worse than others. SLA runs about 9 days from intake. The goal is to complete an order with as little touches as possible. I’m not doing so bad. :)
I’m ahead of the ramp-up parameters I signed at the start of my probationary period, so far.
Every few days, an order is pulled by the QA department, which verifies 20 points of an order - even listening to phone calls. It’s a Pass or Fail situation. Since I’ve been moved to CPAP right after training, I’ve not failed any.
I admit - not the most scintillating entry, but now you know a little about what goes into ordering medical equipment/supplies from this side.
Have a great day.
Silent Echo/Quiet Storm ⋅ January 21, 2016
sounds like a pretty good job. not exciting but interesting enough to keep you going back. take care,
MJ's Page Silent Echo/Quiet Storm ⋅ January 21, 2016
I find the puzzle work to be both exciting and frustrating.
I wonder where I'll be when it all falls into place, and the puzzle-feel goes away...will I be just as happy to rush in to work?
Wind Swept ⋅ January 21, 2016
Glad to know all is well with you...
Noodlebugs! ⋅ January 21, 2016
i am happy with any entry from you
ODSago ⋅ January 21, 2016
Great to read this.
Deleted user ⋅ January 21, 2016
It's actually interesting and the process works about the way I suspected it would.
middle age pearl ⋅ January 22, 2016
Very happy entry and sounds like you and your new job are made for each other. You are a God send for people trying to get the correct equipment and dealing with insurance companies should get you a big bonus!!