Book Description

Robots are taking over the world because they have simply become more intelligent. They’ve been evolving continuously and were finally superior to humans. This is a future scenario that has been portrayed in a variety of science fiction films However, how far could this be the truth? The significance of chatbots and artificial Intelligence (AI) in our daily life is growing steadily regardless of whether they are Alexa, Watson or Siri, in marketing and sales or medical technology - AI is being used in ever more fields and supporting decision-making and personalised communications. AI is distinguished from humans by its ability to detect patterns quickly and assess large amounts of information in a matter of seconds.

If you take a look at aisera, Microsoft Office’s animated paper clip, it is clear, that speech and communication is more than just a exchange of data. It is true that the use of AI is sometimes a bit unprofessional and voice assistants may not always being accurate or digital assistants reacting in funny ways. How efficient and useful are chatbots?

Chatbots are a variety of chatbots that can serve different purposes

Chatbots are computer programs that enable humans to communicate with one other, mimicking natural communication through natural languages. The basic principle behind the first chatbots was their ability to recognize keywords and perform predefined actions. Look at this to get special info about ai chatbot platform.

By utilizing AI and natural language processing (NLP) chatbots of today can do more and are an intelligent interface between information, machine and human. The words “chatbot” and “artificial intelligence” should not be considered as equivalent terms. Chatbots are software applications. AI is a type of technology that runs behind the scenes.

Chatbots based on rules

Not all chatbots are based on AI. These chatbots, also known as rule-based, are often used for simple applications, standardised queries and uncomplicated problems. By linking commands, rules and keywords, the appropriate answers are provided to previously defined questions. Thanks to NLP chatbots, they are capable of processing and read human natural language. The chatbot can recognize similar phrases and words and guides the user through an established path. It becomes increasingly difficult for the chatbots to establish the correct decisions for every scenario , as the queries become more complex. The chatbot is reaching its limit.

AI-powered chatbots

This is the point where AI can be found: AI-based chatbots, or Conversational AI are able to discover and find information from one or more databases. The bot starts by being provided with (training) information. It is then able to identify and gleans additional information that are coherent in the context and develops.

Natural language however bears the risk of misunderstandings like dialects, emotions irony, spelling mistakes, or spelling mistakes can make it difficult to understand. Deep learning, a field of AI, makes chatbots more intelligent as they use them for longer. They learn from user input, and then respond to specific situations individually. Conversational AI also makes use of Natural Language Understanding (NLU). This lets it detect language using keywords and understand context-specific statements. Furthermore, it can detect the mood of the user. It is an attempt to give the user the best possible experience and assist them with their queries. If Conversational AI is unable to answer the question for instance, the customer is directly forwarded to a service employee. If Conversational AI already has all the answers to questions from customers, the interaction with the chatbot will continue and valuable resources are saved by the service team.

The most efficient combination of AI and human: a hybrid model

The hybrid approach combines the advantages that chatbots offer with the capabilities of humans as well as Conversational AI. The components that are based on rules of a hybrid chatbot comprise predefined processes and phrases. In addition, interactions between agents and user are monitored by the hybrid system from the AI and utilized as training data. This way, Conversational AI learns with every conversation, and then automatically engage in conversation with the user. If the chatbot cannot handle the customer’s needs, it will forward the request to the appropriate staff member. Because of the data collected the agent can immediately monitor the conversation that was previously exchanged and provide appropriate solution suggestions in the live chat. The employees have total control over when and how they wish to take control of the chat.

This approach combines humans and machine. While the chatbot operates independently and answers standard questions automatically, the agents can concentrate on more intricate customer inquiries. The burden on employees is significantly reduced, customer satisfaction has been substantially improved as well as the quality of responses is consistently high.

Artificial intelligence also allows chatbots to gather the customer’s information, offer individual product recommendations and even pre-qualify leads to sell. AI allows for huge quantities of data that can be analysed, grouped and filtered. This helps to identify patterns and correlates that will help with corporate strategy. Future scenarios are then calculated.

Intelligence is based on language and knowledge

Chatbots are intelligent because they can detect speech and utilize knowledge modeling to make it so. When the intention of the chatter is recognized, the relevant information is retrieved and then sent to the user. Because of Artificial intelligence chatbots can analyse conversations and gain knowledge from them. Chatbots that are intelligent can only become as intelligent as the data it is given. Additional development can be accomplished by adding more data provided to the chatbot from humans.

Chatbots assist employees and customers throughout their day-to-day lives by recognising correlations that would not be obvious in manual evaluations. AI-based chatbots help save time, energy and money by automatizing. Additionally, they build customer loyalty due to fast communication and availability throughout the day. AI is currently lacking emotional intelligence and cannot substitute humans for tasks that require this quality. The true value of AI is not to replace humans , but to automate routine tasks efficiently. Chatbots that are AI-powered remain a technological instrument for humans, offering the highest level of support possible to allow humans more time to focus on tasks requiring emotional intelligence, empathy and experience. The perfect symbiosis between human and machine.