‍AI is running through everyday life more and more. From streaming platforms to after-sales services, the main point of contact with the brands we love is managed by AI.

Users are much more familiar with the technology and how quick it is, so they need instant resolution and more control over the service. This is the reason why incorporating Conversational AI into the customer service isn’t a choice anymore. Find out how to distinguish yourself from your competitors by offering superior and memorable experiences.

Why is it important to integrate Conversational AI in customer service?

Victory over your target audience
Nothing strengthens customer bonds more than prompt and effective service. Your customers appreciate your ability deliver a great experience just in the same way that they value the quality of your products or services. Whether you want extra resources on customer service automation, sneak a peek here.

It’s crucial to respond to your customers’ questions promptly for them to return and fall in love with your company. Customers expect you to deliver a service that exceeds their expectations.

Around-the-clock efficient service
Conversational AI makes it possible to connect with any channel at any time and at any time. The feeling of speedy and constant support is key for your customers.

It’s a hassle to sit for hours waiting in search of a solution to an urgent problem. And then to explain the issue to several different operators in multiple conversations. Conversational AI is now available to numerous consumers to meet their needs: purchasing selling, solving issues, and asking questions.

Answers to all channels
It’s not a surprise that people like to communicate via instant messaging or their favorite social media site. When they reach out to you on Instagram Messenger or send you an WhatsApp audio, you gotta have the ability to answer.

Conversational AI lets you automate customer support across every channel. This lets you offer a customized and complete service for every interaction, and still remain the same voice of your business. It is also possible to add some pizazz to your responses by using additional elements such as videos buttons, carousels, or forms to provide a cooler experience.

More security and privacy
Securing transactions and safeguarding the data of your customers is a fundamental element of your service on digital channels. Key elements for offering good service are a security incident management policy along with data isolation and protection that is compliant with privacy and auditing regulations.

Incorporating Artificial Intelligence gets essential when it comes to guaranteeing that threats are detected and handling them correctly.

Greater personalization
Personalization is one of the greatest advantages of using Conversational AI to build your bot. Understanding your clients making a profile and being able to offer products or services that suit their requirements will allow you to stand out from the rest.

Incorporating AI will allow you to give the right answer for each user in a sympathetic manner and provide recommendations in accordance with the user’s preferences. Remember, the more personalized your service, the greater the chance of turning potential customers to customers.

Metrics that are worth gold
Conversational AI is a great tool to help you increase sales. It helps you discover more about your market, and gives them the necessary information at any time you want, anywhere. How, you may ask? Data is available for use!

Finding real-time metrics, reports and data on customer satisfaction is not as difficult as it seems and is a key part of a customer-centric experience. For example, Aivo’s training tools, reporting and learning tools provide you with information about the number of transferred sessions as well as feedback, satisfaction and chat reports. Then, you can make informed business decisions by acquiring valuable data.